As this year’s Velocity conference begins in California, we’re reminded of how powerful it is coming together as a community around performance and operations. Between the prepared content and hallway conversations, Velocity provides fertile ground for inspiration that translates to a better experience for users of the Web and mobile apps. We think the spirit of “coming together” is the perfect backdrop for Keynote’s latest updates.
Taken together, they deliver Performance in Context which gives you a more complete view of customer experience.
Putting the measurement and management of performance in context helps you know whether good is really good enough. And whether you use Keynote or not, your business depends on your ability to focus on the customer and take action to ensure that her fleeting moment of engagement is as delightful as possible. Our summer releases help enhance context in three areas:
- Cross-channel Best Practices
- Competitive Intelligence
- Cross-system Integration
The unified view of end user performance that Keynote Web Monitoring provides makes it easy to identify and respond to issues across desktop, tablet and smartphone screens. But getting ahead of them is more difficult. Our new Health Score feature helps you understand web performance relative to best practices in real time so you can continuously spot improvement opportunities.
Every Web Monitoring active test now includes Health Score (currently in beta). In addition to a clear summary grade (A – F), the measured web page is evaluated against several key best practice rules. Each Health Score is tailored according to delivery channel, whether on the desktop or on the mobile Web. Now with just a click, Ops teams can take directed action to reduce errors and improve performance based on page construction.
We’ve also made it easier to analyze your real user data by incorporating it into the same interface for graphing active measurements: Visualizer. Active measurements and real user data are more useful when referenced against each other in comparative context.
Benchmarking performance and availability is an important way to track your service delivery and ensure that changes don’t result in one step forward, but two steps back. Even when you meet or exceed your internal benchmarks, you may be losing ground to competitors, the market generally or missing opportunities to achieve important improvements. Keynote Competitive Intelligence offerings are ideal for tracking where “the bar” is being set. Our annual Scorecards studies help you determine if your functional offering is truly innovative or falling behind. While semi-annual Competitive Rankings studies assess the broader customer experience composed of performance, usability and brand attitude. Now with our partner eVOC, Keynote Competitive Rankings is even more comprehensive with the addition of new mobile and social data.
The ability to easily exchange and combine performance data from multiple systems can open new insight into site reliability and customer experience. Mashing data between Keynote and other systems like Splunk, Riverbed, and Extrahop allows customers the flexibility to leverage the context of referential data for faster triage and continuous improvement. Our commitment to openness expands with this release.
Now, the Keynote monitoring API enables full programmatic access to Alarms (currently in beta). You can create, modify and remove Alarms via RESTful API, along with suspending and resuming them. And you can identify Alarm violations via API, along with the ability to force Alarm evaluation on-demand (outside of their standard calculation period). See the Keynote API documentation site for complete details on these and all the other methods available.
We’re also pleased to introduce the ability to extract HAR (HTTP Archive format) files for deeper analysis as part of our enhancements to Alarms. In addition to faulty measurement HAR file links in your alerts, Keynote provides screenshots, element errors and element-level performance violation detail among other information.
While the HAR file standard allows exchange and analysis for web performance data, the PCAP standard is similarly useful for mobile applications. Keynote Mobile App Monitoring now features the ability to extract PCAP files of mobile application user transactions.
Now, in addition to measuring response time between app interactions, transaction success and several environmental conditions (network signal, CPU utilization, etc.), Mobile App Monitoring allows you to drill deeper with Wireshark or Riverbed SteelCentral Packet Analyzer PE for faster issue diagnosis.
Together, these enhancements help you understand performance from the customer’s perspective, in context relative to best practice across all channels, your competition, and other relevant system data.
Come visit us at Velocity this week and see how Keynote can help you make every digital interaction count.